Whether you’re an employee, an employer, or self-employed, customer service is an essential aspect of any commercial venture. This course will help in training representatives on better communication skills and be able to anticipate and analyze different types of customer interactions. Customer service teams often undergo training that helps team members acquire these valuable abilities. Even the most experienced Customer service representative can use these lessons to sharpen their skill set while simultaneously passing down their tricks to newer teammates. This course will arm you with the skills and knowledge you need to make yours shine.